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How apk7 Handles Your Personal Information

This page explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that information secure.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to request data removal
apk7 How apk7 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We take practical steps to protect data at every stage — from the moment you enter your details at account creation through to how your transaction records are stored. SSL encryption covers all data in transit between your device and our servers. Payment details linked to bKash, Nagad and Rocket are handled through secure transaction flows, and wallet numbers are masked in your account activity log so only the last few digits are visible. If we detect a login from an unrecognised device, an OTP verification step is triggered to your registered mobile number before access is granted.

Encrypted Data in Transit

SSL encryption is applied to all data moving between your browser or mobile app and our servers, covering account logins, deposit requests and personal detail updates.

Payment Detail Masking

Your bKash, Nagad or Rocket wallet number is stored in masked form. Only the last digits show in your transaction history so your full number is never exposed.

OTP Account Verification

Any login attempt from a new device triggers a one-time PIN sent to your registered number. This step prevents unauthorised access even if your password is compromised.

Data Retention and Deletion

Transaction records are kept for periods required under applicable rules. Non-essential session data is cleared on a rolling basis. You can request account data removal through support.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove personal data tied to your account, our support team handles these requests directly. You can reach us through live chat inside the platform, by email, or through the account help section on the site. When you submit a data request, include your registered phone number and the wallet type you use — bKash, Nagad or Rocket — so we can verify your identity before making any changes.

Team online

Live Chat

Open a chat session from inside your account. Verify your identity with your registered phone number and wallet type to speed up the process.

Email Support

Send your data request to our support email. Include your account ID and specify whether your wallet is bKash, Nagad or Rocket for faster verification.

Account Help Section

Log in and navigate to the account help area to submit a data access or deletion request. Responses are sent to your registered email address.

Common Questions About Your Privacy on apk7

These are the questions we hear most often about how your data is handled, what rights you have, and how to act on them. If your question is not covered here, reach out through live chat or email with your registered phone number ready.

We collect your name, email, phone number and date of birth at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference to match your payment to your account.

We do not sell your personal data for marketing. Data may be shared with payment processors like bKash, Nagad or Rocket only to complete your transactions and verify your identity where required.

Submit a data access request through live chat or email. Include your registered phone number and wallet type — bKash, Nagad or Rocket — so we can verify your identity before sending any data.

Yes. Contact support with your account details and a deletion request. Some transaction records may be retained for the period required under applicable rules before full removal is completed.

We collect IP address, browser type and session activity to keep the platform stable and detect unusual account behaviour. You can adjust cookie settings in your browser, though some features may be affected.

Your wallet number is stored in masked form — only the last few digits are visible in your account history. Full wallet numbers are never displayed or shared beyond the payment verification process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.